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Research Study: Volunteers’ experience of client interactions

Wednesday, April 23, 2025 9:47 AM | Ivy Lai (Administrator)

We would like to inform you of a study investigating how volunteers experience interactions with palliative and grief clients. This study involves answering a brief mobile survey after your next several interactions with your client, intended to help the researchers understand how volunteers listen to and support clients, and how those interactions impact the volunteers themselves. We hope you will consider participating.

The principal investigator of the research study, Tiffany Kriz, Ph.D., an Associate Professor in Management and Organizations at MacEwan University in Edmonton. Dr. Kriz is collaborating with the Palliative Care Society of the Bow Valley (Banff/Canmore) to conduct this study of palliative, hospice, and grief care volunteers in Western Canada, and they have asked us to reach out to our eligible volunteers for inclusion into the study. You are being invited to participate in this study because you are currently deployed as a volunteer to support a client in Western Canada navigating difficult life changes.

If you participate, you will be asked to provide your email address, provide some basic demographic information, and answer some questions about your personality through the link below, then you will be asked complete a short (~3 minutes) survey after at least five client interactions.

If you are interested in participating in the study, please visit this link: https://macewan.qualtrics.com/jfe/form/SV_067Mrvv3ibmoKCW

If you have questions about the study or your participation, contact Dr. Tiffany Kriz at Tiffany.Kriz@macewan.ca.

Participation in the study is voluntary. If you choose not to participate, you can simply disregard this communication, and your volunteer position will not be affected in any way.



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BCHPCA represents its members: individuals and organizations that deliver hospice/palliative care and bereavement services and programs across British Columbia and the Yukon Territory.

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The BC Hospice Palliative Care Association (BCHPCA) recognizes the traditional land of the First Nations, Métis and Inuit peoples who have walked before us and minded the lands we now call home for time immemorial. Hospice Societies have been able to support, aid and care for many people on these same lands.

The BCHPCA Offices are located on the ancestral, traditional, and unceded lands of the Coast Salish Peoples, including the territories of the Musqueam, Squamish, and TsleilWaututh Nations.


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